General
conditions for Yacht Charter and services in Venezuela:
1.- Responsibilities:
Explore Yachts takes full responsibility, for all
signed contracts and arrangements including correspondence using e-mail, with its clients offering its different
programs and services.
Explore Yachts is not responsible for acts of
God, force major, or
any other damage to the company including accidents caused by
subcontracting other services and/or delays of flights and commercial connections of
any travel by plane or other means.
In case of mechanical problems with the
chartered boat or problems in general with a service provided by
Explore Yachts: Explore Yachts will substitute with another boat
/ posada / service of equal
quality and price or in worst case offer another charter
or posada in a different
period. In case of serious
problems Explore Yachts will return 90% of the deposit for that charter
/ posada or service provided.
2.- Documentation:
The traveler
should bring with him documents and identification, in case of problems related
to missing documentations or visas, Explore yachts is not responsible for any
costs or delays of the complete service.
3.- Return of deposit paid to Explore Yachts
for reservation of charters paid by the guests.
Return of the full amount
60 days before the
start of the charter.
Return of 70% 30 days before the start of the charter.
Return of 50% 15 days before the
start of the charter.
Return of 25% 72 hours before the start
of the charter.
There is no return
48 hours before the start
of the charter.
4.- No return of deposit.
When travel
documents are inadequate.
When the
traveler is not present the day of
reservation.
In case of Strong rain, bad
weather or force
major that could bring the security of the planned trip in
danger Explore Yachts
reserve the rights to change the program.
5.-
Reclamations.
All reclamations
should be made in writing
and send to our office by fax or e-mail, not more than
48 hours after the termination of our service.
Reclamations
In
case the guests are not happy with the crew, attention, service or condition of
boat / service provided.
The
guest must inform the captain, host or Explore Yachts immediately by phone. The guest must specify any
detail and complain that is relevant so further action can be taken, if client
whishes to change service, boat or posada this can be arranged by Explore
Yachts or the crew / host.
If the guest continue with the scheduled itinerary there can be no
refund after the vacation is
terminated.
Permits for doing charter in Venezuela.
Explore Yachts has the following permits:
Permit
from the Ministry of tourism.
Permiso de Transporte Turistico Acuatico
T.T.AC. -121/01.
Example of a charter
contract:
Note
1:
Prices do not include entrance tax for the
National park of Los Roques which for the moment is $15 for international guests
and $8 for residents of Venezuela.
Diving
and fishing permits for Los Roques are $10 per person per year.
Telephone calls
is payed by guest.
Imported spirits is allowed in the park.
(Guest can bring there own specialties for private use only).
Prices for
accommodation quoted per day is for 24 hours.
If
the
guest wants to leave in the afternoon 50% would be charged extra of the daily
based price. Children between 2 to 10 years of age has a discount of 25%. If the
client wants to rent a boat exclusive for his party only with no other guests on
board a special price will be quoted depending of the duration of the charter a
the amount of guests.
In
case payment / rest of deposit for a service provided not has been paid
beforehand, this payment has to be paid upon arrival to boat /
posada or service provider.
In
the contrary Explore Yachts has the right to cancel the service provided with no
refund.
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